Frequently Asked Questions
Find quick info on repairs, pricing, warranties, and location details for your smartphones, laptops, MacBooks, iPads, and Apple Watches at Phone Fix Pro Nairobi.
We are located at Jamia Mall, Shop G81A, Nairobi. You can easily access our shop from the main entrance.
We repair smartphones, laptops, MacBooks, iPads, and Apple Watches. Supported phone brands include Apple iPhone, Samsung, TECNO, Infinix, Xiaomi/Redmi/POCO, OPPO, Vivo, itel, Realme, Google Pixel, OnePlus, Nokia, Huawei and more.
Yes. We sell brand new phones, premium UK-used phones, quality pre-owned devices, laptops, tablets, flagship models, and genuine tech accessories.
Yes. We provide flexible payment plans including Lipa Mdogo Mdogo options for smartphone purchases.
Yes. We provide fast on-site repair services within Nairobi directly at your home, office, or preferred location.
Screen and glass replacement, battery replacement, back glass repair, charging port fixes, camera and lens repair, water damage recovery, speaker, microphone, button fixes, Face ID, motherboards, iPad, Laptop, MacBook, and Apple Watch repairs.
Yes. We use original and top-grade OEM-equivalent replacement parts to guarantee optimum performance, longevity, and peace of mind.
Most routine repairs like screen, battery, and charging port replacements are completed on the same day—often within 30 minutes to 2 hours. Complex motherboard or liquid damage repairs may take 1 to 3 days.
Yes. All our repairs and replacement parts come with a workmanship warranty to guarantee quality.
You can call or WhatsApp us at +254742310033 or email us at info@phonefixpro.co.ke.
Yes. We offer fair trade-in evaluations and cash offers for broken, faulty, or used phones, tablets, and laptops.
Repair costs vary by brand, model, and the extent of damage. We offer free diagnosis and transparent upfront quotations before commencing any repair.
Walk-ins are always welcome! However, calling or messaging ahead helps us reserve the necessary parts so we can repair your device even faster.
Yes. We perform diagnostic checks, and component-level repairs to restore water-damaged phones, iPads, laptops, and MacBooks.
Yes. We utilize specialized tools to replace shattered back glass panels for iPhones, Samsung, and other models.
We accept M-Pesa, Cash, Bank Transfer, and Lipa Mdogo Mdogo installment options.
Yes. We diagnose and repair failed Face ID sensors, Touch ID home buttons, and associated flex cables.
Yes! The majority of screen, battery, and charging port repairs for phones, iPads, and laptops are completed same-day.
Yes. We offer complete repair services for Apple MacBooks, Windows laptops, iPads, and Apple Watches including screen, battery, and logic board services.
The fastest way to reach us is by calling or messaging us on WhatsApp at +254742310033.
Still Have Questions or Need a Quick Repair Quote?
Our team is ready to help you with instant device diagnostics, repair pricing, or scheduling a visit to our shop at Jamia Mall.